FAQ
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
You may cancel your order at any time before it has been dispatched. Once dispatched, the order can no longer be cancelled, but you may initiate a return once the package is received — please refer to our Cancellations & Returns Policy for details.
If you need to cancel your order or edit order details such as your delivery address or contact number, please contact us as soon as possible:
Email us at support@armanov.com with your order number and the changes you need. We will do our best to accommodate your request, but we cannot guarantee changes after your order has been processed and handed to our fulfillment partner for dispatch.
Approved cancellations are refunded in full to your original payment method within 5–10 business days.
How can I track my order?
How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. Click the tracking link in the email to follow your shipment directly on the carrier's website.
Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact us as soon as possible at support@armanov.com. Include your order number and a brief description of the problem so we can assist you quickly.
Our support team is available Monday–Friday and will respond within 1-2 business days.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check your shipping confirmation email to see if items were sent separately. If all items should have arrived together, contact us at support@armanov.com with your order number and we will investigate and resolve the issue promptly.
Please note that missing items must be reported within 14 days of delivery.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We accept returns on all products within 30 days of delivery, provided the item is unused, undamaged, and returned in its original packaging. Proof of purchase is required.
To initiate a return, contact us at support@armanov.com with your order number to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.
For full details please refer to our Cancellations & Returns Policy.
How do I initiate a return?
How do I initiate a return?
To start a return, email us at support@armanov.com with your order number and reason for return. We will respond within 1-2 business days with your RMA number and return instructions.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, we accept exchanges within 30 days of delivery. Contact us at support@armanov.com with your order number and the item you would like to exchange, and we will guide you through the process. Items must be unused, undamaged, and in their original packaging.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5–10 business days. Refunds are issued to your original payment method. If you have not received your refund after 10 business days, please check with your bank or payment provider before contacting us.
Shipping & Tracking
Do I have to pay customs or import duties?
Do I have to pay customs or import duties?
No. All orders placed on us.store.armanov.com are shipped directly from our warehouse in Fort Worth, Texas. Because your order ships from within the United States, there are no customs fees or import duties. What you see at checkout is the final price — no surprise charges at delivery.
How long does shipping take?
How long does shipping take?
All orders ship from our warehouse in Fort Worth, Texas. Shipping typically takes 2–5 business days after your order is processed, depending on your location within the US. Remote areas may require additional transit time.
Do you offer expedited shipping?
Do you offer expedited shipping?
We currently offer standard shipping only. Delivery typically takes 2–5 business days after your order is processed, depending on your location within the US.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been dispatched, contact us immediately at support@armanov.com with your order number and the correct address. Once an order has been handed to our fulfillment partner for dispatch, we are unable to make changes to the shipping address.
